If you like to be a little adventurous in shopping, give this a try.
My favorite boots of the season came straight from a website (that I think is Korean or Chinese) that is pretty good! It's called yesstyle.com... and though I was afraid of ordering from abroad, I had a pretty normal experience.
It was nothing fancy or out of the ordinary, but it's kind of cool to see what's in style in Korea and Japan..
I only ordered shoes because shoes I know will always fit. I can't speak to the company's return policy, but there are a lot of customer service options... and bloggers that some of you may recognize, like Jackie Chu.
Anyway - I thought it was worth checking out! I have had my boots since November, and I still like them. They are nice and warm for the winter!