Customer service review: Heckels Knives

I recently cut the cheese and broke my knife. (Truth)

As it happened, I felt a weird release and suddenly my knife sat in two pieces. The room temperature cheese should not have been the cause of the knife's demise. 

Since I still hadn't gouged out my eyes or anything, I decided to write Williams-Sonoma. After all, when I worked there in college, I sold these Henckels knives, boasted about the "full tang" and promised customers a lifetime warranty. 

I was less than impressed when the Williams-Sonoma rep told me to go straight to Henckels but I can't say I was surprised. She did give me the address for Henckels, so I thought I might as well try. I wrapped up the knife and sent it to the company, hoping for a replacement. It's just a pairing knife, but do you know how much they cost these days? Try $75. I wouldn't pay that price these days.

I sent the letter on February 3rd.  And 20 days later, I got this:

I forgot that I had even sent away my paring knife but felt thrilled that Henckels replaced it for free.I think it was a reasonable amount of time to process my request and I'm just excited to have a new knife! 

I would cut the cheese again if my doctor hadn't told me to lay off it for a while!

Lesson learned: Always ask questions plus, send something away rather than throw it away.